BPO Companies
Cloud Call Center Software for BPO Companies
Transform your BPO customer service and sales processes with our cloud call center software like never before. Embrace the power of the cloud to equip your agents, enhance efficiency, and level up your customer interaction.
Get a Virtual Number
Get local, mobile, and toll-free virtual phone numbers from 100+ countries and expand your business worldwide.
9000+ companies worldwide trust and cherish our service
How to Set Up Customer Service Call Center Software?
Getting your BPO virtual call center up and running with KrispCall is quite simple. Simply sign up for KrispCall, acquire your phone number, invite your team members, and start making calls. It’s as simple as that! For detailed guidance,
here is a breakdown:
Create a KrispCall account and log in.
Select and buy the virtual number that suits your needs.
Bring your team on board and share the numbers.
Start making and receiving calls effortlessly.
Why Choose KrispCall Call Center Software
for BPO Companies?
Effortless Installation and Ongoing Support
Improved Customer Experience
Enhanced Agent Productivity
Cost-Effective Operations
Expand Your Office Worldwide with Virtual Office Phone Numbers
Easily handle incoming calls from customers and businesses to provide greater customer support at their preferred country number.
Top-notch Features to Automate Your BPO Companies
Shared Number
Boost customer response by sharing your number with your team members and eliminating missed calls.
Phone Tree (IVR)
Leverage KrispCall's phone tree for efficient call routing, ensuring swift access to the right department for information.
Call Forwarding
Improve call management with call forwarding - never miss vital calls, boost agents’ productivity, and customer satisfaction.
Voicemail Transcription
Get written transcripts of your voicemails, extract key information, and ensure you never miss important details or opportunities.
Live Call Monitoring
Monitor live calls to ensure quality standards and gain real-time insights that drive performance and customer satisfaction.
Power Dialer
Manage a large volume of outbound calls by automating call dialing and improving agent efficiency & sales performance.
Auto Reply for Missed Call
Enhance caller experience by sending replies for their missed calls. Prompt them on how to reach your business even when you're unavailable.
Custom caller ID
Use an external caller ID to cloak your phone number. Hide your real phone number & protect your privacy.
Simultaneous Ringing
Use simultaneous ringing to ring multiple agents at once and ensure swift call answering & consistent customer interactions.
Voicemail Greeting
Record customized, professional, and creative voicemail greetings to greet callers with automated voice messages.
Bulk SMS
Convey a message to a large audience in one go. Reach your audience with important announcements instantly and efficiently.
Proud to be Recognized as VoIP Leader & Regional Leader in ANZ, EMEA, Europe, and Asia Pacific by G2
J C.
HR Officer
Jun 23, 2025
“I love how easy KrispCall is to use, and the helpful support makes it easy for me to manage multiple numbers and stay connected globally.”
Mike B.
Co-Founder and Business Dev...
Jun 04, 2025
“KrispCall won us over with lightning-fast support, effortless access to numbers and SMS, and pricing that makes sense for small businesses.”
Tkachenko E.
Software Developer
Apr 21, 2025
“KrispCall lets me manage all my calls, texts, and voicemails from one place, helping me stay organized and present a professional image wherever I work.”
Amanda C.
CEO
Jan 22, 2025
“KrispCall’s quick, respectful customer support helped me find the perfect solution for global calls and a customer service number!”
Nagendra V.
Digital Marketing Specialist
Oct 07, 2024
“KrispCall makes global calling effortless with all the tools I need in one place—perfect for connecting with clients worldwide & my digital marketing needs!”
James S.
Software Engineer
May 21, 2025
“KrispCall’s easy setup and intuitive interface keep my team’s communication organized, while its AI-powered platform has streamlined global calls and customer interactions.”
Taha Ryuko S.
Founder & CEO
May 29, 2025
“We received a prompt response right after reaching out, and KrispCall helped resolve my virtual identity issue.”
Colin L.
Server
Feb 11, 2025
“We use KrispCall for a Hong Kong number to receive OTPs—the service is reliable, support is excellent, and the daily usage emails keep us in the loop.”
Lucas W.
Product Manager
Dec 3, 2024
"KrispCall’s authentic, professional service and exceptional customer understanding make staying connected with clients effortless—I’m very happy with it!"
Pushkar Verma
Director
Aug 12, 2024
“The setup process was very easy, with chat support available during our business hours. We needed a UK number with WhatsApp setup, and this solution met our needs at a reasonable price.”
Turan B.
Researcher
Jun 05, 2025
“KrispCall helped me get a virtual number that makes international calling smooth and easy.”
Sandeep M.
Real Estate Specialist
Apr 22, 2025
“KrispCall helped me get a UK number and set up WhatsApp and Telegram effortlessly for my real estate client calls from Dubai.”
Teddy M.
Finance Professional - Busin...
Feb 04, 2025
“Super quick setup and amazing support, KrispCall made it easy for our customers to reach us!”
Hunter F.
Business Analyst
Nov 12, 2024
"KrispCall’s amazing VoIP features and seamless number porting have been essential for managing my international business calls and remote team—highly recommended!"
Matthew Jones (JP, AFIML)
Associate Fellow
Jul 18, 2024
“Been using KrispCall for a while now and the service is great and the customer support is so responsive”
Integration With CRM Software & Other Business Tools
Call center software like KrispCall seamlessly integrates with CRM systems and other business tools in just a minute, making it ideal for a range of call center applications. This integration boosts telephony capabilities and significantly improves customer service efficiency.
Find your CRM
Connect with the CRM applications you use. With KrispCall, you can integrate with over 100 applications seamlessly.
Types of Call Center Software For BPO Companies
A powerful call center software suite is crucial for any BPO aiming to optimize operations, improve customer engagement, and fuel business expansion. Below are the various types of call center software tailored for BPOs.
Inbound call center software is designed to handle incoming customer calls. This software is responsible for managing calls from customers with a primary focus on providing excellent services to customers. It includes features like automatic call distribution (ACD), interactive voice response (IVR), and call recording to route and manage incoming calls efficiently.
Outbound call centers are used for making outbound calls, such as sales calls or customer surveys. Additionally, the main of this software is to generate fresh leads and schedule appointments for sales representatives. It includes features like predictive dialing, power dialing, and call scripting to optimize outbound calling campaigns.
This software uses automation to handle routine tasks 24/7, eliminating the necessity for a dedicated human operator. Such tasks include answering frequently asked questions or providing basic information. Their features include IVR, chatbots, and interactive virtual agents (IVA), among others.
Multichannel call center software empowers customers to engage with agents through various channels such as phone calls, social media messaging, live chat, and email. This solution allows customers to reach out via their preferred methods, all from one integrated platform that elevates the overall customer journey.
This software goes beyond multichannel by providing a seamless customer experience across all channels. They enable agents to connect with customers across multiple communication channels simultaneously. Furthermore, it integrates data from different channels to give agents a complete view of the customer journey.
Virtual call center software empowers agents to operate from anywhere, helping businesses expand their reach while minimizing operational expenses. With capabilities such as remote call management, screen sharing, and collaborative tools, it guarantees smooth communication and enhanced productivity.
Pricing
Choose the ideal plan for your team, all at an unbeatable price with zero hidden charges.
Essential
$ 15
Per user per month
Calling & SMS charges applicable
Recommended for Small Businesses, Startups & Freelancers
Standard
Popular$ 40
Per user per month
Calling & SMS charges applicable
Recommended for Mid-size Businesses & Call Centers
Enterprise
Custom
Pricing
Calling & SMS charges applicable
Custom solution for teams with varying needs. Upgrading to Enterprise plan
How To Choose The Best Call Center For Your BPO Company?
Choosing the ideal call center for your BPO company requires thoughtful evaluation of various key factors. To avoid regretting later, here are some of the factors you must consider.
KrispCall for Multiple Platforms
Stay connected no matter where you are. KrispCall is your constant companion, available on iOS, Android, as a WebApp, and Google Chrome Extension.
Frequently Asked Questions
Didn’t find the Answer you were looking for? Visit our Help Center or Contact Support
A BPO Call Center is a customer service solution that companies use to outsource their customer service functions to a third-party provider. It is responsible for handling customer inquiries, resolving issues, providing support, sales and lead generation, and managing other customer-related tasks of the client’s company.
BPO call center software usually costs from $50 to $1500 per agent per month. KrispCall is one of the most affordable BPO call center software, costing only $15 per agent per month.
The differences between BPO and call center are:
| BPO | Call Center |
| It focuses on a wide range of services like data entry, HR services, technical support, customer support, billing, and many more. | It mainly focuses on incoming and outgoing call handling, customer inquiries, and making sales call |
| Its main aim is to provide a complete solution for a specific business process. | Its main aim is to satisfy customers by quickly resolving issues. |
| It operates in the background and represents and works on behalf of other companies. | It provides assistance and support to its customers. |
| It mainly communicates via telephone calls. | It communicates through various channels like calls, email, messages, etc. |
BPO stands for Business Process Outsourcing in the call center. It is the outsourcing of customer service or support to an external service provider. In addition to handling customer queries, BPO offers a wide range of services, such as data entry, HR services, technical support, customer support, billing, and more.
To start a BPO inbound call center, follow the steps below:
- Identify your business goals.
- Set your budgets.
- Create a professional team.
- Research and compare different BPO call center software.
- Choose the best call center software provider.
